Refund Policy

Kiyamah Abaya Refund Policy

At Kiyamah Abayas all sales are final and we do not offer returns, refunds or exchanges. In the rare event that you received your item damaged please contact us as soon as possible, we are committed to making things right. There will be no refund under any circumstances if the items came damaged we happy to offer an exchange only. For example if you have chosen the wrong sizing we do not offer a refund or exchange all sales are final and therefore only offer exchange on products that was received damaged.

Steps to Request an exchange

Immediate Contact: If you receive a damaged Kiyamah abaya, please contact our customer service team immediately at shahkiyamah755@gmail.com . It is essential to get in touch with us within 24 hours of receiving the product.

Inspection Process:

Upon receiving your claim, we will provide you with instructions on how to return the abaya so we can exchange for another. Once we receive the returned abaya, our quality assurance team will inspect it to verify the damage.

 

Eligibility for Exchange:

    • The abaya must be unused and in its original packaging.
    • Any tags and labels must be intact.
    • The damage should not be due to wear and tear, misuse, or improper care by the customer.

Exchange Process:

    • If the abaya is deemed eligible for an exchange, we will process your exchange within 7-10 business days.
       
      Non-Eligible exchange:
    • If the abaya is not eligible for a exchange, we will notify you with a detailed explanation.
    • The abaya can be sent back to you at your expense, or we can dispose of it at your request.
    • If abaya didn’t come to you damaged then no exchange is eligible

Important Notes:

  • We recommend using a trackable shipping service or purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.
  • If abaya is returned to us with any foreign smells or any fragrance the refund will not be eligible

Thank you for your understanding and cooperation. We are here to ensure your satisfaction with Kiyamah abayas.

For any questions or further assistance, please do not hesitate to contact our customer service team at shahkiyamah755@gmail.com .